Refund & Return Policy

Refund & Return Policy – Kate Express

At Kate Express, we want you to be satisfied with your purchase. If you experience an issue with an item you received, please contact us through our Contact Us page so we can review the situation.

Returns

Items may be eligible for return if they meet the applicable return requirements.

Returned products should generally be:

* Unused and in their original condition
* In their original packaging where applicable
* Accompanied by the relevant order information

Important: The applicable return timeframe and eligibility requirements should be confirmed before publishing this policy.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible through our Contact Us page.

Please provide your order details and, where appropriate, photographs or other information showing the issue so we can review it.

Refunds

Once an eligible return or refund has been reviewed and approved, the applicable refund will be processed using the original payment method where possible.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Return Shipping

Return shipping costs may depend on the reason for the return and the applicable circumstances.

The specific return shipping arrangements should be confirmed before publishing this policy.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, condition, hygiene requirements, or applicable laws.

Any specific non-returnable products should be clearly identified in this policy before publication.

Contact Us

If you have questions about a return, refund, damaged item, or incorrect order, please contact us through our Contact Us page.